TRI Pointe Homes Provides Extraordinary Customer Service


An enthusiastic team of professionals and a whole lot of inspiration are part of what makes TRI Pointe Homes one of the most impactful organizations to serve families in Northern California. Considered one of the leading homebuilders throughout the region, TRI Pointe Homes ranks its extraordinary customer service and quality homes among the many things to qualify it as an innovator in the industry.

“We love what we do. So, that helps when it comes to creating a company culture built on professionalism, service and creativity,” said Susan Cleary, Marketing Manager for TRI Pointe Homes. “We’re all about making dreams come true; everything else comes easy.”

Cleary shared that TRI Pointe Homes works to make the entire home-buying experience a seamless one by seeing to the future homeowners’ needs. It all starts with a whole team effort that includes providing new residents a concierge service with our New Home Specialists, exclusive VIP appointments with a New Home Advisor and custom sneak-peek updates with photos, emails and videos as their home is being built. What follows is a Customer Care experience that ensures families are settling in comfortably, long after the last nail has been hammered and the moving boxes are unpacked.

“The best thing is that we hear from so many of our new homeowners how grateful they are for the attention and service that they receive,” said Cleary said. “It’s a great source of pride for us, knowing that we are making a difference in the lives of Northern California families. We’re passionate about advancing the cause of “home”, it’s what makes us great!”

Cleary added that comments that come directly from new homeowners are the icing on the cake. Comments like: “Customer care is GREAT!” And “We cannot ask for more. You guys rock. Your team is simply a FABULOUS team of professionals!”

TRI Pointe Homes was recently named among The Bay Area’s Best Places to Work 2018 by the San Francisco Business Times and the Silicon Valley Business Journal. And we were ranked 33rd out of 500 employers throughout the Bay Area region as an organization that has established a thriving workplace environment that is enjoyable and collaborative.

Yes, like we said, it helps to have a great team – one that brings enthusiasm, heart and passion to every project and every community…and we can’t wait to welcome you home!

Beautiful homes that impress with gorgeous interior appointments and spacious floorplans that extend a warm invitation to friends and family, TRI Pointe Homes offers an expansive collection of homes and communities – from chic and urban-inspired to sprawling suburban-styled residences – that are sure to capture the imagination of families of every size and stage.

Current new home offerings by TRI Pointe Homes in Northern California feature a selection of detached and attached homes at Madison Gate in Morgan Hill; distinctive townhome-style condo designs of Apex at Mission Stevenson in Fremont; single-family attached and detached homes at Onyx, Slate and Quartz at Jordan Ranch in Dublin; Harvest and Bloom detached homes at Green Valley in Fairfield; Barrington in Brentwood showcasing impressive single-level and two-story single-family residences at Wynstone and models currently selling at Marquette; Sundance detached homes at Cordes Village in Mountain House; single-family homes at Redstone in Vacaville; and attached models homes are available at Blackstone at the Cannery in Hayward.

New neighborhoods coming soon are Palm, estate homes located in a quiet enclave in the premier Mission San Jose district of Fremont; Lantana, single-family homes at the Villages in Fairfield; and single-family homes at Greyson Place in Pleasant Hill.

About TRI Pointe Homes® Northern California

Based in San Ramon, Calif., TRI Pointe Homes Northern California designs, constructs, and sells single-family homes and condominiums. Founded on more than a century of combined real estate industry experience, the company focuses on building quality master-planned and urban infill communities throughout Northern California. Committed to insightful design and superior craftsmanship, the company is setting a new standard in homebuilding and customer experience. TRI Pointe Homes Northern California was honored with six 2018 Eliant Homebuyers’ Choice Awards including a #1 ranking from surveyed homebuyers for First Year Customer Service Experience for the third consecutive year. TRI Pointe Homes was also recognized as 2016 Builder of the Year by Builder and Developer magazine. TRI Pointe Homes is a member of TRI Pointe Group® (NYSE: TPH), a family of premium regional homebuilders.  For more information about TRI Pointe Homes Northern California, please visit